Biscuit

Terms and refunds

Last updated: 1 October 2026

Who we are

Biscuit is a study app made and sold by Adrian, a student running Biscuit as a sole trader in England, United Kingdom. Contact: biscuitstudyapp@gmail.com. We aim to reply within 2 working days. If you need our postal address (for example, to send a formal letter), email us and we'll give it to you.

What you're getting

Biscuit is software that runs on your own computer. When you pay, you get a licence key that lets you use Biscuit for the time and plan you paid for. You're buying the right to use the software, not the software itself.

• Base and Enhanced are the two plans. Enhanced needs a more powerful laptop: the checker on our website tells you which one yours can run.
• Add-ons (memory across all your chats, and the lecture recorder) can be added to either plan.
• One licence is for one person, on up to two of your own computers.

The free trial

You can use everything free for 7 days. You don't need a card, and the trial doesn't turn into a paid plan by itself. One free trial per person and per computer.

The first launch price

If you buy by 30 November 2026, you pay once: £3.75 (Base) or £6.99 (Enhanced) for your first 3 months, with the add-ons included. It's a one-off payment and does not renew automatically. Before your 3 months end, we'll email you how to carry on at the normal price (£4.49 or £7.99 a month, or £35.99 or £63.99 a year, add-ons optional). If you don't, your access simply ends, and everything you made stays on your computer.

Paying

Payments are handled securely by Stripe. We never see or store your card details. Prices include any VAT that applies. Your licence key is sent to the email address you paid with, usually within a day.

Refunds and your right to cancel

• 14-day refund promise: email us within 14 days of paying and we'll refund you in full, even if you've already used Biscuit. Refunds go back to the card you paid with, normally within 5 to 10 days.
• After a refund, the licence key stops working, but everything you made stays on your computer.
• If Biscuit doesn't work as described, isn't of satisfactory quality or doesn't do what we said, you also have rights under the Consumer Rights Act 2015, at any time. Nothing in these terms takes those rights away.

Using Biscuit responsibly

• Biscuit is an AI and can make mistakes. Check important facts, formulas and figures against your lecture slides and course materials.
• Biscuit helps you learn. Follow your university's rules on using AI for assessed work: you're responsible for the work you hand in.
• Biscuit is not professional advice (medical, legal, financial or otherwise).

What you can't do

• Share, sell or publish your licence key.
• Try to crack, copy or resell Biscuit, or get around the licence.
• Use Biscuit for anything illegal.

If a key is misused, we may stop it working. We'll tell you why first, and refund any unused time if it was a genuine mistake.

Your data

Your chats, notes, files and recordings stay on your computer and are never uploaded to us. What we do keep (like your email address when you sign up) is explained in our privacy notice.

Updates

Updates and fixes are free while your licence is active. Biscuit tells you in the app when one is out. We may improve or change features over time, but we won't take away the core features you paid for during the time you paid for.

Our responsibility

We work hard to make Biscuit reliable, but we can't promise it will never have a bug, and we're not responsible for exam results, missed deadlines or decisions made using its answers. Keep backups of anything important. If something goes wrong because of us, the most we're responsible for is what you paid us in the last 12 months. This doesn't limit anything the law doesn't allow us to limit, including your rights under the Consumer Rights Act 2015.

Changes to these terms

If we change these terms, we'll update the date at the top and, for anything important, email you before it affects you. The terms you agreed to when you paid apply to that payment.

The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also use your local courts. If there's ever a problem, please email us first: we'll do our best to sort it out quickly.